Returns and Exchanges Policy
If the item you receive is significantly not as described or is of very low quality, you can return your order for a full refund. If this is the case please email us at firstname.lastname@example.org and we'll help guide you through returning your item. In case you wish to return your order the return shipping fee will be paid by you. However, you can also choose to keep the product and agree to a partial refund amount directly with our customer service representative.
Please email us at email@example.com if you have any questions about your order!
What If The Item(s) I Received Are Defective/Incorrect/Damaged?
Did you receive a faulty unit, or the wrong product or size/color?
Please contact our Customer Support team to start the return process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How Long Is The Returns Process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products.
When Will I Receive My Refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
How do I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.